Whether it’s with providers and practices or our own coders and auditors, we know it’s all about the common goal of creating understanding of the basic documentation principles that should always be a part of patient medical records. Compliance with these principles helps to strengthen the connection between high quality patient care as well as fair reimbursement for providers. Each contractor and employee of Coders Connection is committed to this goal because we believe that dedication and the willingness to improve are the building blocks of strong, successful practices and hospitals.
Susan Thurston, MA.
CEO, MA, CCS-P, MCS-P, CHCA, CHCRA, CPC, CPC-I, CPC-P, CPC-H, RPN
Educators in any field, in any capacity, and with any hope of creating a lasting impact for their students have got to use the strongest tool in the box: passion. Sincere, true passion – for education, for the subjects they teach and most importantly, for the people they teach. As the heart and soul of Coders Connection, Susan Thurston looks out for the little guys AND the big guys. She combines her integrity, knowledge and yes – that passion – into every conversation, class and relationship. Coders, auditors, physicians, providers. Connection. Pure and simple.
With a start as a Licensed Practical Nurse at age 18, Susan has been in the healthcare industry for over 45 years, working alongside providers in clinics, hospitals and private offices. A physician advocate with a passion for quality patient care, Susan understands the challenges in today’s healthcare arena and has championed education as the best way to bridge the gap between providers and compliance. This dedication led Susan to complete her MA in Curriculum Design and to begin Coders Connection in 1997 – a consulting firm committed to everyone from physicians to practice managers to coders and auditors. Decades of travel and commitment have kept her busy all over the country so as a life-long cowgirl at heart, Susan’s latest journey has happily led her home to her ranch with husband Ron in the Colorado mountains. Relaxing on the porch under the shade of hundred year-old trees or heading out to the pasture with the grandkids to spend time with her two horses, Susan has been able to find a little calm in the chaos while she remains busy as ever as one of the nation’s leading compliance educators.
KATHLEEN HARRIS, CPC, MCS-P, CHCA
Clinical Provider Auditor Senior & Team Lead
PHILLIP TRIFFLETTI, MD
SEAN CARMAN, CPC-A, PCA